How to place an order
How can I place an order, and what information should I provide?
Please send us an email with your order. Be sure to include as much information as you can: physical properties, quantities, intended use, and any specific requirements. Our website features a catalog but does not support online purchasing.
What can I find in your catalog, and how can I choose the right products?
Our online catalog showcases a wide range of products with technical descriptions and visuals to assist you in making your choice. If you need help, our sales team is available to recommend the most suitable products for your needs.
Do you offer tailored solutions for my specific requirements?
Yes, we provide case studies and personalised consultations. We can also produce prototype samples to test our solutions before placing a final order. This ensures that you receive products perfectly suited to your needs.
Can I receive samples of your products?
Yes, we will ship your samples with very short lead times, upon request. Please contact us by email for more details on the available samples.
Where can I find information about sales units and minimum order quantities?
Information regarding sales units and minimum order quantities is available in our catalog. If you need further clarification, feel free to reach out to us via email.
Can I choose the items to be assorted for shipment?
Yes, you can customise the assortment of items for shipment. Simply mention your selections in your order email, and we will accommodate your preferences.
How will I know if my order is confirmed, and what support do you offer?
After placing your order, you will receive a confirmation email, followed by shipping details and a tracking link once your order is dispatched. Our team is here to assist you with advice, bulk order pricing, and information on delivery times.
How does the shipping process work, and how do you ensure the safety of my order?
Once your order is ready for shipment, we will send you a tracking link along with shipping details. Each carton is securely packed and optimally loaded onto a sturdy pallet to ensure the integrity of the goods during transport. You can consult our team to optimize your pallet loading and reduce shipping costs. Each shipment undergoes rigorous control, including double verification, a tracking sheet, and photos of the pallets before dispatch.
What is the estimated delivery time?
The delivery time varies based on product availability and your location. Once your order is confirmed, we will provide you with an estimated delivery timeframe along with shipping details.